Privacy Policy

This Privacy Policy describes how Via 313 ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at food-via313.digital, place an order through our platform, interact with our digital services, or otherwise engage with us in connection with our food business. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

Please read this Privacy Policy carefully. By accessing or using our website, submitting an order, creating an account, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This Privacy Policy applies to all users of our website, mobile-optimized services, and any digital touchpoints operated by Via 313. It governs information collected online and, where applicable, information provided to us offline in connection with our services.

1. About Us and This Policy

Via 313 is a food business operating in the United States. We are committed to complying with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection laws applicable to our operations.

Our contact details for all privacy-related inquiries are as follows:

For all privacy-related requests, questions, or complaints, you may contact us directly at [email protected]. We will endeavor to respond to all legitimate inquiries within a reasonable timeframe, and no later than 45 days where required by applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with Via 313. Below is a comprehensive breakdown of the types of data we may collect about you.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, contact our support team, or participate in a promotion, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Date of birth (where required for age verification)
• Username and password (for registered accounts)
• Payment information (such as credit or debit card details — processed securely through third-party payment processors)
• Dietary preferences or food allergy information you voluntarily provide
• Signature (for delivery confirmation purposes, where applicable)

2.2 Order and Transaction Information

When you place orders through our platform, we collect information related to those transactions, including:

• Items ordered and customizations requested
• Order date, time, and frequency
• Delivery or pickup instructions
• Order history and preferences
• Payment method type and last four digits of a payment card
• Promotional codes or discount vouchers applied
• Customer feedback and ratings related to orders

2.3 Usage Data and Website Interaction Information

When you visit our website at food-via313.digital, we automatically collect certain information about your interaction with our digital services, including:

• IP address
• Browser type and version
• Operating system
• Referring URL (the page you visited before our website)
• Pages viewed and time spent on each page
• Links clicked and features used
• Search queries entered on our website
• Date and time of your visit
• Session duration and frequency of visits
• Geographic location data (at city or region level based on IP address)

2.4 Device Information

We may collect information about the device you use to access our website and services, such as:

• Device type (desktop, laptop, tablet, smartphone)
• Device identifiers (where applicable and where permitted by law)
• Mobile network information
• Screen resolution and display settings
• Time zone settings
• Language preferences set on your device

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. This includes session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), and third-party cookies placed by our analytics and marketing partners. For detailed information about the cookies we use, please refer to Section 9 of this Privacy Policy.

2.6 Information You Voluntarily Provide

We collect information you choose to provide when you:

• Fill out contact forms or inquiry forms
• Participate in surveys, contests, or promotions
• Post reviews or comments on our platform
• Contact our customer support team via email, phone, or live chat
• Subscribe to our marketing communications
• Engage with us on social media platforms

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-party delivery platform partners through which you place orders
• Social media platforms, if you interact with our social accounts or use social login features
• Analytics providers who provide aggregated insights about website usage
• Marketing partners who provide information about potential customers who may be interested in our services
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for specific, lawful, and legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below.

3.1 Service Provision and Order Fulfillment

The primary purpose for which we use your information is to provide our food services to you. This includes:

• Processing and fulfilling your food orders
• Managing your account and user profile
• Coordinating delivery or pickup of your orders
• Processing payments and issuing receipts or invoices
• Responding to your customer service inquiries and resolving complaints
• Sending order confirmations, updates, and status notifications
• Verifying your identity for account security purposes
• Personalizing your experience based on your order history and preferences

3.2 Analytics and Service Improvement

We analyze usage data to better understand how our customers interact with our services, enabling us to:

• Monitor and improve the performance and functionality of our website
• Analyze ordering patterns and preferences to enhance our menu offerings
• Conduct internal research and development
• Test new features before broader rollout
• Generate aggregated, anonymized reports about service usage
• Understand customer satisfaction levels and identify areas for improvement

3.3 Marketing and Promotional Communications

With your consent, or where we have a legitimate interest or legal basis to do so, we may use your contact information to:

• Send you promotional emails, newsletters, and special offers from Via 313
• Notify you of new menu items, limited-time offers, or seasonal promotions
• Deliver personalized recommendations based on your order history
• Display targeted advertisements on third-party websites and platforms (subject to your cookie preferences)
• Invite you to participate in loyalty programs, surveys, or contests

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your orders and account.

3.4 Legal Compliance and Safety

We may use your information to:

• Comply with applicable federal and state laws and regulations
• Respond to lawful requests from law enforcement or government authorities
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Via 313, our customers, and the public
• Comply with food safety regulations and maintain required records

3.5 Business Operations

We also use your information for routine business operations, including:

• Accounting, auditing, and financial reporting
• Business continuity and disaster recovery planning
• Evaluating or conducting a merger, acquisition, restructuring, or sale of business assets
• Training staff to improve the quality of our customer service

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the limited circumstances described below.

4.1 Service Providers and Business Partners

We share your personal information with carefully selected third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize. Such service providers include:

• Payment processors: To securely process your payments and prevent fraud
• Delivery logistics partners: To fulfill and track your orders
• Cloud hosting and infrastructure providers: To store and manage our data securely
• Email marketing platforms: To send you transactional and promotional communications
• Analytics providers: To help us understand website usage and user behavior (e.g., Google Analytics)
• Customer relationship management (CRM) platforms: To manage customer interactions and support tickets
• Fraud detection and identity verification services: To protect against unauthorized transactions

4.2 Third-Party Ordering Platforms

If you place an order through a third-party delivery or ordering platform (such as DoorDash, Uber Eats, Grubhub, or similar services), your information may be shared between us and that platform to facilitate order processing and delivery. These platforms have their own privacy policies, and we encourage you to review them.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other third parties if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or other legal process
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Via 313, our employees, customers, or the public
• Prevent or investigate possible wrongdoing in connection with our services
• Comply with applicable food safety reporting requirements

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

4.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

4.6 With Your Consent

We may share your information with additional third parties if you provide explicit consent for us to do so, for example, when participating in a joint promotion with a partner brand.

5. Data Security

Protecting your personal information is a priority at Via 313. We implement a range of technical, administrative, and physical security measures designed to safeguard your data against unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Technical Security Measures

• Encryption: Our website uses Secure Socket Layer (SSL)/Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure payment processing: We use PCI-DSS compliant payment processors. We do not store full credit card numbers on our systems.
• Access controls: We limit access to your personal information to authorized personnel who need it to perform their job functions.
• Firewalls and intrusion detection systems: We employ network security tools to monitor for and prevent unauthorized access to our systems.
• Regular security assessments: We conduct periodic security audits and vulnerability assessments of our digital infrastructure.

5.2 Administrative Security Measures

• Employee training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Data minimization practices — we only collect the data necessary for our stated purposes
• Incident response procedures in case of a data breach

5.3 Limitations of Security

While we take reasonable and appropriate measures to protect your personal information, no security system is completely impenetrable. We cannot guarantee the absolute security of your data, particularly data transmitted over the internet. You are responsible for keeping your account login credentials confidential and for promptly notifying us if you suspect any unauthorized access to your account.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have a number of rights with respect to the personal information we hold about you. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information, but if we engage in sharing for cross-context behavioral advertising, you may opt out.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge you different prices, or provide a different level of service based on your exercise of privacy rights.

6.2 General Rights for All US Residents

Regardless of your state of residence, we honor the following requests:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, machine-readable format.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"

We will verify your identity before processing your request to ensure that we are providing information to the correct person. We may ask you to provide identifying information such as your name, email address, and order details. We will respond to your verified request within 45 days. If we require additional time, we will notify you of the extension.

You may designate an authorized agent to submit a privacy rights request on your behalf. The authorized agent must provide written proof of authorization, and we may still require you to verify your identity directly with us.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

8. Children's Privacy

Via 313 does not knowingly market to, solicit, or collect personal information from children under the age of 13 as defined under the Children's Online Privacy Protection Act (COPPA), nor from individuals under the age of 18, who are the minimum age for use of our services.

If you are under 18 years of age, you are not permitted to use our website or services, create an account, or submit personal information to us. If you are a parent or guardian and you believe your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our systems.

If we discover that we have inadvertently collected personal information from a child under the age of 13, we will delete such information immediately. If we have collected information from a user between 13 and 17 years of age, we will delete that information and terminate the associated account promptly upon becoming aware of the user's age.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing activities. Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and provide you with a more personalized experience.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly. They enable core features such as security, account authentication, and shopping cart functionality. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter any errors. We use this information to improve website performance. Examples include Google Analytics cookies.
• Functional Cookies: These cookies allow the website to remember your preferences, such as your saved address or language settings, to provide a more personalized experience.
• Marketing and Targeting Cookies: These cookies track your browsing activity across websites to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. They are placed by our advertising partners.

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) opt-out portal at www.aboutads.info/choices or the Network Advertising Initiative (NAI) at www.networkadvertising.org/choices.

For more detailed information about the specific cookies we use, their purposes, and durations, please refer to our full Cookie Policy available on our website.

10. International Data Transfers

Via 313 is a United States-based business and our primary data processing activities occur within the United States. However, some of our third-party service providers, such as cloud hosting, analytics, and payment processing partners, may be located in or operate servers in countries outside of the United States.

When your personal information is transferred to or accessed from outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your data in a manner consistent with this Privacy Policy and applicable United States privacy laws. These safeguards may include:

• Contractual protections with our service providers requiring them to handle data securely and in compliance with applicable law
• Verification that service providers maintain adequate security standards
• Use of service providers certified under recognized data protection frameworks

If you are located outside the United States and choose to use our services, please be aware that your information will be transferred to and processed in the United States. By using our services, you consent to such transfers. The privacy laws in the United States may differ from those in your country of residence.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery partner platforms, or other services that are not operated by Via 313. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party platforms you visit or use.

When you click on a third-party link from our website, you are navigating away from our site and your interactions with that third-party website are governed by their own terms and privacy policies, not ours.

12. Social Media and Third-Party Login Features

Our website or services may offer features that allow you to log in using your social media accounts (such as Facebook or Google) or to interact with our social media pages. When you use such features, we may receive certain information from your social media profile as permitted by your settings on that platform. This information may include your name, email address, and profile picture.

Please review the privacy settings and privacy policies of any social media platforms you use in connection with our services, as those platforms' practices govern the data they share with us.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that they do not track your browsing activity. There is currently no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. However, you may manage your tracking preferences through our cookie management tools and the opt-out mechanisms described in Section 9 of this Privacy Policy.

14. FTC Act Compliance and Consumer Protection

Via 313 is committed to fair and transparent information practices in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. We will not engage in deceptive data practices, and we will honor the commitments made in this Privacy Policy.

We also adhere to the FTC's guidelines regarding endorsements, testimonials, and advertising disclosures. Any material connection between Via 313 and any endorser or reviewer will be clearly disclosed.

If you believe we have engaged in any unfair or deceptive privacy practices, you may file a complaint with the Federal Trade Commission at www.ftc.gov/complaint or call the FTC at 1-877-382-4357.

15. How to File a Privacy Complaint

If you have concerns about how Via 313 handles your personal information, we encourage you to contact us first so that we have the opportunity to address your concerns directly.

15.1 Contact Us Directly

Please submit your privacy complaint to us via email at [email protected] with the subject line "Privacy Complaint." Please provide a detailed description of your concern, your contact information, and any relevant details about your interactions with our services. We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days.

15.2 File a Complaint with a Regulatory Authority

If you are not satisfied with our response to your privacy complaint, or if you believe we are in violation of applicable privacy laws, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC):
  Website: www.ftc.gov/complaint
  Phone: 1-877-382-4357
• California Privacy Protection Agency (CPPA) — for California residents:
  Website: cppa.ca.gov
  The CPPA enforces the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
• California Attorney General — for California residents:
  Website: oag.ca.gov/privacy
• Your State Attorney General — for residents of other states:
  Many states have attorneys general offices that handle consumer privacy complaints. We encourage you to visit your state government's official website to find the appropriate contact.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website at food-via313.digital with a new "Last Updated" date
• Sending an email notification to the email address associated with your account (for registered users)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If the changes materially affect how we use your personal information, we will seek your renewed consent where required by applicable law.

17. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to working with you to resolve any privacy concerns promptly and fairly.

When contacting us about a privacy matter, please include the following details to help us process your request efficiently:

• Your full name and email address associated with your account (if applicable)
• A clear description of your request or concern
• Any relevant order numbers or account identifiers
• Your preferred method of response

We will respond to all privacy inquiries within a reasonable time, and no later than 45 days for verified rights requests under applicable law.

This Privacy Policy was last updated on June 5, 2026 and is effective as of that date. © 2026 Via 313. All rights reserved.